Had an amazing time with my friends at this hotel. We enjoyed the breathtaking views while visiting Jakhoo Temple and had a thrilling day of adventure activities. The location is unbeatable, right on the bustling Mall Road, making it easy to explore local shops and eateries. The food was delicious, and the service was top-notch. We had such a relaxing getaway here.

One downside was the confusion around our mocktail coupons. The staff dismissed them, saying they were expired, which was a bit frustrating especially since we were looking forward to them.

I enjoyed my stay at Willow Banks, with amazing views and a central location on Mall Road. The staff offered great service, always accommodating. The breakfast could use improvement. Some items didn’t appeal to my taste. A lovely experience in the heart of Shimla.

Room was noisy due to nightclub next door.

The staff kindly sterilized my baby's bottles, making our family stay comfortable. Enjoying breakfast with a scenic view from our balcony was a highlight.

Family with children friendly spot

The location was really perfect and just a short walk away from everything good, my kids loved the family menu in the restaurant it reminded me of home cooking. Plus, I had a good view from my room and enjoyed the small balcony, was quite relaxing on cooler evenings.

It wasn't exactly cheap but still acceptable for the service and ambiance provided.

Great location right on the Mall Road for easy shopping and eateries. The city view was okay, but didn’t quite deliver those mountain vibes. Plus, the room was cozy and had a nice little balcony to unwind.

Unfortunately, the noise can be a bit unbearable. Trust me, I didn't need a live concert next door to enjoy my stay!

This hotel suits me perfectly with its free wi-fi, 24-hour reception, and cozy spa services. The staff was incredibly helpful during my first stay, assisting me with technical issues. Highly recommend for a comfortable retreat!

The room's balcony offered stunning views of the mountains and the charming town, creating a perfect escape. Dining at the hotel's adjacent café with live music added a lively touch to our evenings. However, the room service was a bit slow, requiring reminders, and the portable heater struggled to warm the entire space during cold nights. Additionally, some confusion arose regarding our mocktail coupons, which was a minor inconvenience.

We really enjoyed the stunning views from our Super Deluxe Room and the late-night dining options were a game-changer.

The decor of Hotel Willow Banks was warm and inviting, with handicraft accents and cozy settings. Accessibility was great, with ramps throughout the hotel and friendly staff always ready to assist with my needs.

Improve gym equipment for better senior workouts.